Frequently Asked Questions

An error code (699) appears when I enter payment information.

It indicates that the card is not supported for authentication payment..

This site adopts 3DS (authentication) payment to prevent the danger of payment errors.

Enter card information → Confirm payment information → Identity verification (Enter Password) → Transaction authorization

The error code (699) will appear when the specific card is not supported for 3DS (payer authentification) authentication payment.

Please, contact your credit card company and ask them to adopt 3DS payment service (free of charge) or try to use another card for payment.
I am trying to pay with my mobile phone, but the payment window doesn't come up.

When the pop-up window function is deactivated in your mobile phone browser, the payment window cannot pop-up. Please, activate the pop-up function in the setting, and then, proceed with your payment.

iPhone/iPad : Setting > Safari > Deactivate pop-up blocker, deactivate warnings for forged websites

Mac : Open Safari and choose Safari > setting (environment setting) on the menu bar.

Web site : Choose the option for allowing all or part of pop-up windows.

Set-up on the security tab for displaying a warning sign in case you visit a forged website.
I have made the payment. Where can I watch videos?

You can watch videos on 'My Classroom'.

[How to watch videos]

1) Log in on Infidelity Solution.
2) Make payment for the video you want to watch.
3) Click 'My Classroom' on the menu on the top.
4) Click the video you have made payment for.
5) Watch the video.
How can I make payment?

Click 'Proceed to make payment' on 'Shopping Cart'.